Privacy Policy

1. Introduction

Welcome to the coba77 Privacy Policy. This document explains how coba77 ("we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you access or use our online betting platform at coba77.cam and associated services (collectively, the "Platform").

coba77 is committed to protecting your privacy and ensuring the security of your personal data. We process your information in accordance with international data protection standards and applicable Indonesian regulations. By registering an account and using coba77, you consent to the collection and use of your information as described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you must immediately cease using coba77 and contact us to request account closure and data deletion.

2. Information We Collect

coba77 collects several categories of personal information to provide, maintain, secure, and improve our services. The types of data we collect include:

2.1 Information You Provide Directly

When you register an account on coba77, you voluntarily provide the following information:

• Identity Information: Full legal name (as it appears on your Indonesian National Identity Card or KTP), date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address.
• Account Credentials: Username, password, and security questions (if applicable).
• Financial Information: Bank account details (account holder name, bank name, account number) or e-wallet information (OVO, DANA, GoPay account details) for deposits and withdrawals.
• Verification Documents: Copies of your Indonesian National Identity Card (KTP), proof of address (utility bills, bank statements), and selfie photographs for Know Your Customer (KYC) verification purposes.

2.2 Information Collected Automatically

When you access or use coba77, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Connection Data: IP address, Internet Service Provider (ISP), geographic location (city and region level based on IP), and connection timestamps.
• Usage Data: Pages visited, features accessed, time spent on the Platform, click patterns, bet history, game sessions, deposit and withdrawal transactions, and interaction with customer support.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, authenticate your sessions, and analyze Platform usage. You can control cookie settings through your browser, but disabling cookies may limit certain features of coba77.

2.3 Information from Third Parties

coba77 may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Verification results from third-party KYC and anti-fraud service providers.
• Game Providers: Gameplay data, bet outcomes, and session information from game studios such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt.

3. How We Use Your Information

coba77 uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account.
• Authenticating your identity when you log in.
• Processing deposits, withdrawals, and financial transactions.
• Providing access to sports betting, casino games, slots, and togel (traditional lottery) markets.
• Recording and settling bets, crediting winnings, and managing your account balance.

3.2 Verification and Compliance

• Verifying your identity through KYC procedures to comply with anti-money laundering (AML) regulations.
• Confirming that you meet the minimum age requirement of 21 years to use coba77.
• Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other violations of our Terms and Conditions.
• Responding to legal requests, court orders, or regulatory inquiries from Indonesian or international authorities.

3.3 Customer Support

• Responding to your inquiries, complaints, and support requests via live chat, email, or phone.
• Troubleshooting technical issues and resolving account-related problems.
• Providing guidance on responsible gaming practices and self-exclusion tools.

3.4 Platform Improvement and Analytics

• Analyzing user behavior and Platform usage patterns to improve functionality, design, and user experience.
• Conducting A/B testing and feature optimization.
• Monitoring Platform performance, uptime, and security.
• Identifying and fixing bugs, errors, and vulnerabilities.

3.5 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications about bonuses, tournaments, new game releases, and special offers (only with your consent).
• Personalizing marketing content based on your betting preferences and activity history.
• Notifying you of important account updates, terms changes, and security alerts (transactional communications that cannot be opted out).

4. How We Share Your Information

coba77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating coba77, including:

• Payment Processors: Banks and e-wallet providers that facilitate deposits and withdrawals.
• Identity Verification Services: KYC and anti-fraud technology providers that verify your identity and age.
• Game Providers: Software studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) that deliver casino games and live dealer experiences.
• Cloud Hosting Providers: Data center and server infrastructure providers that store and process Platform data securely.
• Customer Support Tools: Live chat software and ticketing systems used to communicate with you.
• Analytics and Marketing Platforms: Tools that help us understand user behavior and deliver targeted promotions.

All third-party service providers are contractually obligated to protect your personal information and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

coba77 may disclose your information to government authorities, law enforcement agencies, courts, or regulatory bodies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas.
• Investigate and prevent fraud, money laundering, or other illegal activities.
• Protect the rights, property, and safety of coba77, our users, or the public.
• Enforce our Terms and Conditions or defend against legal claims.

4.3 Business Transfers

In the event that coba77 undergoes a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change in ownership or control of your personal data.

5. Data Security

coba77 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and coba77 servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks and financial institutions.
• Secure Storage: Personal information and financial data are stored on secure servers with restricted access controls and regular security audits.
• Password Protection: Your account password is encrypted using one-way hashing algorithms, meaning even coba77 staff cannot view your plaintext password.
• Two-Factor Authentication (2FA): We recommend enabling 2FA to add an extra layer of security to your account login.
• Regular Security Audits: coba77 conducts periodic vulnerability assessments and penetration testing to identify and address security weaknesses.

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide information at your own risk.

6. Data Retention

coba77 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, and accounting obligations. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for up to 7 years after account closure to comply with anti-money laundering regulations and legal requirements.
• Transaction Records: Deposit, withdrawal, and bet history are retained for at least 7 years for audit and dispute resolution purposes.
• KYC Documents: Identity verification documents are retained for 7 years after account closure as required by Indonesian AML regulations.
• Marketing Consent Records: Records of your marketing preferences are retained until you revoke consent or close your account.

After the applicable retention period expires, we will securely delete or anonymize your personal information.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can update or correct inaccurate information through your account settings or by contacting customer support.
• Deletion: You may request deletion of your personal information, subject to legal retention requirements (e.g., AML compliance).
• Restriction: You can request that we limit the processing of your information in certain circumstances.
• Portability: You have the right to receive your personal data in a structured, commonly used format and transfer it to another service provider.
• Objection: You may object to the processing of your information for marketing purposes or other specific uses.
• Withdraw Consent: If we rely on your consent to process certain data, you can withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

coba77 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve Platform functionality. The types of cookies we use include:

• Essential Cookies: Necessary for basic Platform operation, including session management and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with coba77 to improve performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings and login status.
• Advertising Cookies: Used to deliver personalized promotional content and track the effectiveness of marketing campaigns.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of coba77.

9. Children's Privacy

coba77 is strictly intended for users aged 21 years and older. We do not knowingly collect, use, or solicit personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe a minor has provided information to coba77 should contact us immediately at [email protected].

10. International Data Transfers

coba77 operates internationally and may transfer your personal information to servers and service providers located outside of Indonesia. When we transfer data across borders, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

coba77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Changes will be effective immediately upon posting to the Platform. We will notify you of material changes by displaying a prominent notice on coba77 or by sending an email to your registered address.

It is your responsibility to review this Privacy Policy periodically. Continued use of coba77 after any changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how coba77 handles your personal information, please contact our Data Protection Officer: